OnlineVitalsFind an office

Terms of Use

Last updated: July 15, 2026

These Terms of Use ("Terms") govern your access to and use of OnlineVitals (the "Site"), operated by VRO LLC ("VRO", "we", "us", or "our"). By accessing or using the Site, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site.

1. Informational directory — not a government agency

OnlineVitals is an independent, informational directory of vital-records and health-department offices. We are not a government agency, are not affiliated with or endorsed by any government body, and do not issue vital records or process certificate orders or payments.

2. Accuracy of information

Office details — addresses, hours, phone numbers, fees, and processing times — are gathered from public sources and third parties and verified periodically, but they change and may be incomplete or out of date. State-level fees and processing times shown on office and county pages are estimates. Always confirm details directly with the office before visiting or relying on them. All information is provided "as is" and "as available" without warranty of any kind.

3. Online ordering and third-party links

"Apply," "Order online," and similar links direct you to our partner, Vital Records Online, a third-party service that is not a government agency and has its own terms, fees, and privacy policy. We also link to government websites and third-party maps. We are not responsible for the content, products, or practices of any third-party site.

4. Reviews and user content

You may submit reviews and other content ("User Content"). You are solely responsible for your User Content and represent that you have the right to submit it and that it is accurate and not unlawful. You must not submit content that is false, defamatory, harassing, obscene, infringing, private or sensitive to another person, or that violates any law.

By submitting User Content, you grant VRO a non-exclusive, worldwide, royalty-free, perpetual, transferable license to use, host, store, reproduce, display, and distribute it in connection with operating and promoting the Site. We may moderate, edit, or remove User Content at our discretion, but we are not obligated to and do not guarantee the accuracy of any User Content.

5. Acceptable use

You agree not to:

  • use the Site for any unlawful purpose or in violation of these Terms;
  • scrape, harvest, or bulk-download content except as permitted by our robots.txt or with our written consent;
  • introduce malware, or attempt to gain unauthorized access to the Site or its systems;
  • interfere with or disrupt the Site, or impose an unreasonable load on our infrastructure;
  • impersonate any person or misrepresent your affiliation.

6. Intellectual property

The Site and its content — excluding User Content and third-party materials — including its design, text, graphics, and compilation of listings, are owned by VRO or its licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use. You may not copy, reproduce, or create derivative works from the Site without our written consent.

7. Disclaimer of warranties

THE SITE AND ALL INFORMATION ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT INFORMATION IS ACCURATE, COMPLETE, OR CURRENT.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VRO AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, USE, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

9. Indemnification

You agree to indemnify and hold harmless VRO and its affiliates from any claims, damages, and expenses (including reasonable attorneys' fees) arising out of your User Content, your use of the Site, or your violation of these Terms or of any law or third-party right.

10. Dispute resolution; binding arbitration

Please read this section carefully — it affects your legal rights. We will first try to resolve any dispute informally; contact us at support@onlinevitals.com and allow 30 days. If we cannot resolve it, you and VRO agree that any dispute arising out of or relating to these Terms or the Site will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its rules, rather than in court, except that either party may bring a claim in small-claims court.

Class-action waiver. Disputes will be arbitrated only on an individual basis; you and VRO waive any right to participate in a class, collective, or representative action. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing us with your name and a statement that you opt out.

11. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. Subject to the arbitration provision above, the state and federal courts located in Delaware will have jurisdiction over any dispute not subject to arbitration.

12. Changes to these Terms

We may modify these Terms from time to time. We will update the "Last updated" date, and your continued use of the Site after changes take effect constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms: support@onlinevitals.com.

VRO LLC
4300 Biscayne Blvd, Suite 302 A
Miami, FL 33137