Ontario County Clerk's Office
20 Ontario St., Canandaigua, New York, 14424
Contact & location
- Address
- 20 Ontario St., Canandaigua, New York, 14424
- Records for
- Ontario County, New York
- Phone
- (585) 396-4200
- Official site
- Government website ↗
Last verified July 14, 2026
This office issues New York state records
Ontario County follows New York’s fees, eligibility rules and processing times. Compare the statewide baseline below before choosing where to go.
- $30.00
- New York divorce record fee
- 20–24 weeks
- Statewide processing
- 19,867,248
- New York population
This office charges $5.00 — $25.00 less than the New York fee.
See full New York requirements, IDs & fees →Office hours
| Monday | 8:30am - 5:00pm |
|---|---|
| Tuesday | 8:30am - 5:00pm |
| Wednesday | 8:30am - 5:00pm |
| Thursday | 8:30am - 5:00pm |
| Friday | 8:30am - 5:00pm |
| Saturday | closed |
| Sunday | closed |
Certificates, fees & processing
| Record | Fee | Processing |
|---|---|---|
| Divorce Record | $5.00 | 20–24 weeksNew York estimate |
Processing times are set at state level — county offices do not publish their own — and are estimates that vary with demand.
The Ontario County Clerk's Office is dedicated to ensuring the well-being of the local community. Their wide-ranging services encompass vital functions, including monitoring water quality, food safety, and sanitation to safeguard environmental health, promoting public health through educational programs, managing disease control, overseeing permits and inspections, and actively participating in emergency preparedness.
While their mission is vital for the well-being of the community, its essential to note that they typically do not handle vital records like birth certificates, death certificates and marriage certificates . To obtain these crucial documents, please visit other listings of offices available in the state of New York.
Reviews
★★★★★3.3 (10)- ★★★★★James MercuriGoogle
Very laid back county office with very little wait time.
- ★★★★★MikeGoogle
Fast service
- ★★★★★Rick ZicariGoogle
In this day and age the only two forms of currency they take are the ones no one uses anymore. Cash and checks. They seriously do not accept debit or credit cards. So much for customer service when they tell you you have to leave and go find it an ATM. I would have much preferred to pay the $0.60 credit card fee on my transaction instead of the $4 ATM fee. I am just venting. I can give them zero stars and it's not like anyone can go to the other clerk's office. Time to get into the new millennium.
- ★★★★★Sonata GillGoogle
Not thrilled with my customer service experience - I was met with frustration and anger when I called - and usually when someone has to call the county clerk, they are already in a stressed, anxious, and vulnerable place. Please be aware that tone and attitude in our interactions with people make a difference.
- ★★★★★20 gaugeGoogle
These clowns make backdoor calls to all their friends of the court. I put a petition in and my ex knew about it 30 minutes after I filed. Do not do busses with the people.